BBC Children in Need Privacy Policy
BBC CHILDREN IN NEED PRIVACY SUMMARY
We receive or collect personal information about
you when you interact with us. This is a summary of how we use
information about you when you use our websites, make donations, get involved
in our fundraising and campaigns or when you get in touch with us. You
can read our full Privacy Policy here.
We will use your information for a number of
purposes, including the following:
· to send you newsletters or fundraising packs (unless you
didn’t sign up or you tell us you no longer want to hear from us) or anything
you've bought from our shop;
· to process your donation, payment or refunds;
· to tell your story, promote our fundraising and charitable
aims;
· to contact you about any submission or content you provide,
to provide encouragement for your fundraising activities or deal with your
queries;
· to manage any entries you make to our prize-draws,
competitions, auctions or events;
· to allow us to better understand you and our fundraiser base
and to tailor and personalise our communications with you to your specific
interests or preferences;
· where you have told us you are fundraising with an
educational establishment, to support and encourage your fundraising;
· to keep the information we hold about you accurate and
up-to-date by checking information held by other organisations like Experian
and Royal Mail;
· to create and review statistics which will help us to run our
charity and comply with the laws and regulations that apply to our charity.
We also use cookies on our websites and tracking
technologies in our e-mails which we use to remember your preferences and
measure the effectiveness of our campaigns. You can read more about these
in our main website Cookie Policy and read below for the Cookie Policy for this shop website.
We will never sell
your personal information or share it with other parties for their own
marketing purposes.
However, we can’t run
our charity or fundraise without involving other people. We may share
your information with:
· other people who help us provide our events, websites,
donation platforms (such as justgiving and BTmydonate), payment processors
(such as PayPal), marketing, PR, market research and the other events and
services we provide;
· organisations who help us to keep the information we hold
about you accurate and up-to-date such as Experian and Royal Mail;
· the BBC e.g. to contact you about any fundraising activity or
story you’ve sent to us;
· other members of our group of companies such as Children in
Need Limited which runs our online shop;
· the public if you have given us consent to do so;
· where you have told us you are fundraising with an
educational establishment, with our schools’ partners (if any).
There may also be
times when we need to share your information in order to comply with the law or
investigate any allegation of wrongdoing which may involve your information
being shared with the police, law enforcement and fraud prevention
agencies. If there are issues which require advice from our lawyers,
accountants and other professionals, we may share some of your personal information
with them, but only when it is absolutely necessary for them to advise us.
We will always seek to store your personal
information in the UK. However, on some occasions, the information we collect
may be transferred to suppliers who may store and use such data at premises in
other countries. For example, our virtual fundraising platform use
servers based in the USA. We will always ensure that we maintain
appropriate safeguards with our suppliers so that your personal information is
subject to the same standards and protections as apply to us when we are
processing your personal information in the UK.
You can stop all communications from us about
our newsletters, fundraising campaigns and events at any time by using the
“unsubscribe” details we include in each communication or by contacting
us here.
If you would like to find out more about how we
use your information and your rights over your information, read our full Privacy Policy.
Version 3, October 2018
BBC Children in Need
Shop Cookies Policy
Cookies are bits of
data which are stored in your computer or mobile device when you visit a
website. They’re widely used to make
websites work, or work more effectively, as well as to provide information to
the owners of the website and anybody else who the owner allows to use cookies
on the website, which may include advertisers and social media networks.
This cookie policy
tells you about cookies used on our website (our cookies and cookies set by
others), why they are used and how to turn off cookies. It also tells you about any other tracking
technologies which are used on our website.
Our website wouldn't work properly without some cookies. These are called
"strictly necessary cookies". They're always on when you visit our
website and the law allows us to set these cookies without your consent – you
can still block them, but our website won't work properly if you do.
We also want to use other
types of cookies to make your experience more enjoyable and so that we can review
and improve our website - we'll only use these if you've seen our cookie banner
and continued to use our website or clicked OK.
You can find more
information about the cookies we use on our website below. As well as our own BBC Children in Need
website, our website contains links to other websites, such as PayPal to
process payments for things you buy from our website or to make donations at
the same time. These sites also use cookies which our
partners set – please read our partners' cookie policies to see how they use
cookies and use information about you when you visit their sites – to make this
easier for you, we have included links to their cookie and privacy policies in
this policy.
General Information
about Cookies: What are cookies and tracking technologies?
Cookies are bits of
data which are stored in your computer or mobile device when you visit a
website. They’re widely used to make
websites work, or work more effectively, as well as to provide information to
the owners of the website. There are
lots of different types of cookies which you can read about here.
First-party cookies
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When you are on our website these cookies are set by us and only
our website can read them. Where we
use first party cookies on our websites, you'll see in our cookies policy
after the question 'who sets this cookie', we say 'We do'.
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Third-party cookies
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These cookies are set by someone other than us. Some of our web
pages may also contain content from other sites, which may set their own
cookies. If you share a link to our
page, the service you share it on (for example, Facebook) may set a cookie on
your browser. We have no control over third-party cookies - you can turn them off, but not through
us. To help you with this, we have included links to the tools which each
third party provides to manage their cookies and the information which they
collect about you using cookies when you visit our website and other
websites.
Whenever our websites use third party cookies or other tracking
technology, we've confirmed the organisation which sets it, provided a
description of what it does/why it is used and provided a link through to
more information about that organisation's use of cookies/other tracking
technology and ways in which you can manage their cookies.
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Session cookies
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These cookies only last as long as your online session, and
disappear from your computer or device when you close your browser.
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Persistent cookies
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Strictly necessary cookies
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Advertising
Cookies
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Some websites use advertising networks to show you specially
targeted adverts when you visit different websites. These networks may also
be able to track your browsing across different sites and different devices
that you use. We don’t allow advertising networks to display advertisements which
appear when you browse our website, but we do permit them to set cookies on
our website which recognise you/your computer when you visit our website and
which can track you/your device across other websites.
Advertising networks will use this information to show you
personalised advertisements on other websites that you visit.
We have included links to Google DoubleClick's privacy notice and
cookies policy as they set a cookie on our website (so that you can see how
they use information from the cookie and to manage their use of cookies). We
have also included links to industry bodies which enable you to check if Google
DoubleClick and other advertising networks are setting cookies are on your
computer and to control/block advertising cookies from their members (which
include Google DoubleClick).
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Other tracking technologies
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Some websites use things like web beacons, clear GIFs, page tags
and web bugs to understand how people are using them and to target
advertising to them. They usually take
the form of a small, transparent image that is embedded in a web page or
email. They work with cookies and capture data like your IP address, when you
viewed the page or email, what device you were using and where you were. We do not currently use any other tracking
technologies on our website but Google Analytics use software scripts to help
power their analytics and PayPal use software scripts to power their payment
processing platform.
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Information
about how to control what cookies are set: How do I control my cookies and
tracking?
How can I stop my web
browser tracking my info?
You can change your web
browser’s settings so it will tell you when cookies get sent to it. Or it can
refuse cookies altogether. Check the Help section in your web browser for more
information. Your
operating system may also provide you with options to provide you with cookies alerts
and to block and delete cookies and to stop organisations from tracking the
websites you view on different devices that you use.
How do web browsers
track my info?
They use various
technical tools to identify your computer(s), the websites you visit and the
e-mails you open using your computer(s), including:
- ·Cookies
- IP addresses
- HTTP referrer
- Tracking scripts
- User agents
- Browser fingerprinting.
The “Do Not Track”
(DNT) setting
Some internet
browsers and operating systems have a 'DNT' setting. This sends a signal to
websites asking them not to track your browsing but not all websites will
accept your requests. Currently, our
website does not accept DNT signals.
How to avoid web
beacons and other tracking technologies
You can normally stop
cookies, web beacons and other tracking technologies working by switching off
cookies in your browser. There are also browser add-ons and extensions that
specifically block web beacons. To avoid
web beacons in emails, you can turn off images in your email service. Check
your email’s Help section to find out how.
Google Analytics:
Our website uses
Google Analytics to provide us with information about the use of our website including
the number of users accessing the website and particular pages of the website
at different times and from different regions and Google Analytics uses cookies
and tracking scripts to collect this information. To opt out of being tracked
by Google Analytics across all websites please visit http://tools.google.com/dlpage/gaoptout - this site
provides you with a tool which you can download to your internet browser so
that you are not tracked by Google Analytics when you browse different
websites.
How to turn off
third party cookies and tracking
Some cookies are placed by other companies. These "third-party cookies" might track
how you use different websites, including ours. You can turn them off, but not through
us. You’ll need to visit the relevant
third party’s website to see how to do this.
For those partners that we actively work with, you will find more
information and opt-out tools for third party cookies in our policy below. If third-party cookies are disabled on your
browser, some features on our website may not work quite as you'd expect and
you may experience problems with our websites.
To find out more
about cookies, including how to see what cookies have been set on your computer
and how to manage and delete them, visit www.allaboutcookies.org.
You have the right to choose whether or not to accept cookies and you can
use the following tools to control your preferences as well as changing your
browser and operating system settings.
Third Party Cookies – we allow certain
companies to use cookies on our website for advertising, analytics and other
purposes including Google. You can opt
out of third party cookies which are used on our website either by changing
your browser and operating system settings, using their online cookie
management tools or using the preference tools provided by advertising networks
(see 'Advertising Networks' below for more information). You can find more information about how the
third parties who set cookies on our websites will use cookies and the
information which is shared with them when cookies are installed and how you
can manage their cookies by clicking on the links which you will see below and
elsewhere in this policy:
Company
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Privacy Notice,
Cookie Policy, Managing Cookie Preferences & More Information
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Google (DoubleClick and Google
Analytics)
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Although Google is primarily known as a search engine, it
provides a diverse range of products and services including personalised
advertising. Google tracks users both through its own products and sites, and
the numerous technologies embedded into websites around the world including
our website. It uses data gathered from these services to profile the
interests of web users and sell advertising space to organisations based on
such interest profiles as well as aligning adverts to the content on the
pages where its customer's adverts appear.
DoubleClick is Google's real time bidding advertising exchange and
YouTube is also owned by Google.
https://policies.google.com/privacy https://policies.google.com/technologies/ads
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
http://tools.google.com/dlpage/gaoptout
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Microsoft
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Microsoft owns and operates the Microsoft Azure platform which
helps to power our website.
https://privacy.microsoft.com/en-gb/privacystatement
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Advertising Networks – most advertising networks offer you a way to opt out of targeted
advertising including Google. If you
would like to find out more information about the advertising cookies which are
being used on your computer, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com. These sites will provide you with information
about third party advertising cookies which are used on your device, how your
information is used and how to turn these cookies on and off.
Where you are
redirected to websites owned or operated by third parties, you should refer to
the cookie policies applicable to those third party websites using the links in
our Cookies Policy.
Our BBCchildreinneedshop.co.uk website uses these cookies and
tracking technologies:
Strictly Necessary Cookies:
Cookie name and purpose
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Who sets this cookie?
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How long does this cookie last for?
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ASP.NET_SessionId
- ASP.NET: This cookie helps you use functions such as the online shop by
enabling us to identify your visit between page loads.
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We do
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Each
time you close your browser - session
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__AntiXsrfToken
- ASP.NET: This cookie is used to protect the application from Cross-Site
Request Forgery.
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We do
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Each
time you close your browser- session
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first_visit_cookie
- Application: This cookie is used to log that the user has been shown the
cookie privacy banner when they first visit the website.
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We do
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1 year
- Persistent
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ARRAfinity
- Microsoft Azure: This cookie is set by websites run on the Windows Azure
cloud platform. It is used for load balancing to make sure the visitor page
requests are routed to the same server in any browsing session
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Microsoft
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Each
time you close your browser - session
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Performance & Analytics Cookies:
Cookie name and purpose
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Who sets this cookie?
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How long does this cookie last for?
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_ga - Used
to distinguish users. By default, analytics.js uses a single, first-party
cookie named _ga to store the Client ID, but the cookie's name, domain, and
expiration time can all be customized.
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Google
Analytics
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26
months - Persistent
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_gat -
Google analytics: Used to manage the rate at which page view requests are
made
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Google
Analytics
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1
minute - Persistent
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_gid -
Google analytics: This helps us count how many people visit the website by
tracking if you’ve visited before. It
is used to distinguish unique users by assigning a randomly generated number
as a client identifier. It is included in each page request in a site and
used to calculate visitor, session and campaign data for our website's
analytics reports.
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Google
Analytics
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24
hours - Persistent
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cart -
Application: This cookie tracks the items the user has added to their basket.
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We do
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24
hours - Persistent
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Transaction
- Application: This cookie is created on completion of PayPal check out and
holds a unique identifier.
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We do
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24
hours - Persistent
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MerchandiseOrder
- Application: This cookie holds transaction information to display on the
thank you page, it is created after the user completed the order confirmation
page.
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We do
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3
minutes - Persistent
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donation
- Application: This cookie is created if a user adds a donation to their
order and holds the donation amount.
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We do
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24
hours - Persistent
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Advertising Cookies:
Cookie name and purpose
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Who sets this cookie?
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How long does this
cookie last for?
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Id - DoubleClick is
Google's real time bidding advertising exchange
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Google DoubleClick
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2 years - Persistent
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Our BBC Children in Need Shop PayPal payment & donation page
When you make a
payment or donation using PayPal though our website, you will be taken to a
PayPal operated site (and relevant information from our website will be
transferred to the PayPal site e.g. the price of the goods which you are paying
for or the donation you wish to make).
You can find more information about any cookies or other tracking
technologies which are used on the PayPal site here and how PayPal uses
your information here.
Our BBC Children in Need website
Our main BBC
Children in Need website uses different cookies to our shop website and you will
find more information about the cookies we use on our main website here.
Links to social media
Our website includes
links to social media websites (Facebook, Twitter, YouTube and Instagram) which
are operated by third parties. If you access social media websites using the
links, each website will set cookies and will have its own cookie policy and
privacy notice - we have no control over these sites or the cookies which they
use on their sites, but you can find more information about the cookies used by
these websites on the links below:
BBC Children in Need Shop, Cookie Policy
Version 2, October 2018
Last Updated: 4 October 2018